Privacy Policy
Effective Date: July 13, 2025
This Privacy Policy describes how we collect, use, and protect your personal information when you use our services, including our AI-powered customer support and sales chatbots.
1. About Us
We are a global company headquartered in the United States, developing intelligent AI solutions for enterprise needs. Our offerings include:
- Unified indexing of corporate knowledge bases
- Natural Language Search and Question Answering
- Document triaging and categorization
- Automatic customer support responses
- AI-powered sales and support chatbots
2. Your Privacy Rights
Depending on your location, you may have the following rights:
- • Right to Know: Request disclosure of personal information we collect
- • Right to Access: Request a copy of your personal information
- • Right to Delete: Request deletion of your personal information
- • Right to Correct: Request correction of inaccurate information
- • Right to Opt-Out: Opt out of sale/sharing of personal information
- • Right to Data Portability: Receive your data in a machine-readable format
- • Right to Object: Object to processing of your personal information
- • Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, please visit our Privacy Choices Portal.
3. Information We Collect
Information You Provide
- Contact information (name, email, phone number)
- Professional information (company, job title, department)
- Account credentials and authentication information
- Chat messages and conversation data
- Support tickets and communications
- Payment information (processed by third-party processors)
- Marketing preferences and communication data
Information We Collect Automatically
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Cookie identifiers and tracking technologies
- Location information (IP-based general location)
- Performance and analytics data
4. How We Use Your Information
5. Data Sharing and Disclosure
We do not sell your personal information.
We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who help us operate our platform
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Your Organization: If you're using our services through your employer
- With Your Consent: When you explicitly consent to sharing
6. Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- • Encryption in transit and at rest
- • Regular security assessments
- • Access controls and authentication
Organizational Measures
- • Employee training on data protection
- • Data processing agreements
- • Regular security audits
7. International Data Transfers
We maintain primary data centers in the United States. If you're located outside the U.S., we use appropriate safeguards including standard contractual clauses approved by the European Commission.
8. Data Retention
We retain personal information only as long as necessary for the purposes it was collected or as required by law. Retention periods vary based on the type of data and applicable legal requirements.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. You can manage your preferences through our cookie consent banner or your browser settings. For more details, see our Cookie Policy.
10. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes and the updated policy will be effective upon posting.
12. Additional Privacy Resources
Privacy Tools & Information
Manage Your Data
Exercise your privacy rights including data access, correction, and deletion.
Your Privacy Choices →13. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us at support@yardee.ai