These Terms of Service ("Terms") govern your use of our AI-powered customer support and sales chatbot platform. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Description of Services

We provide AI-powered solutions for enterprise needs, including:

Unified indexing of corporate knowledge bases
Natural Language Search and Question Answering
Document triaging and categorization
Automatic customer support responses
AI-powered sales and support chatbots
Analytics and reporting tools

3. User Accounts and Registration

To use our services, you must:

Be at least 18 years old
Provide accurate and complete registration information
Maintain the security of your account credentials
Promptly update your account information when necessary
Accept responsibility for all activities under your account

4. Acceptable Use Policy

You may not use our services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Generate, transmit, or store illegal content of any kind
• Create, share, or distribute sexual, explicit, or adult content
• Produce content that promotes violence, harassment, or hate speech
• Generate content intended to deceive, defraud, or mislead others
• Create content that violates privacy rights or contains personal information without consent
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our services
• Use our services for competitive analysis or benchmarking
• Reverse engineer or attempt to extract source code
• Generate content that facilitates dangerous or harmful activities
• Use our AI services to bypass content filters or safety measures

5. Intellectual Property Rights

Our Rights

We retain all rights, title, and interest in our services, including all intellectual property rights. This includes our software, algorithms, databases, and any improvements or modifications.

Your Rights

You retain ownership of your data and content. By using our services, you grant us a limited license to process your data solely for the purpose of providing our services.

6. Data Processing and Privacy

Our processing of your personal data is governed by our Privacy Policy. We implement appropriate technical and organizational measures to protect your data and comply with applicable privacy laws.

For detailed information about how we handle your data, please review our Privacy Policy.

7. Payment Terms

Subscription Fees: Services are provided on a subscription basis with fees specified in your service agreement.

Payment Processing: Payments are processed by third-party payment processors and are subject to their terms.

Refunds: Refunds are provided in accordance with our refund policy as specified in your service agreement.

Late Payments: Late payments may result in service suspension or termination.

8. Service Availability

While we strive to provide reliable service, we do not guarantee 100% uptime. We may experience planned maintenance or unexpected outages. We will make reasonable efforts to minimize service interruptions.

9. AI Service Limitations and Disclaimers

Important: AI-Generated Content Limitations

Accuracy Disclaimer: Our AI services may generate content that is inaccurate, incomplete, outdated, or inappropriate. AI systems can "hallucinate" or produce false information that may appear credible but is factually incorrect.

No Professional Advice: AI-generated content does not constitute professional, legal, medical, financial, or other expert advice. Always consult qualified professionals for important decisions.

User Responsibility: You are solely responsible for reviewing, verifying, and evaluating all AI-generated content before use. You must independently confirm the accuracy and appropriateness of any information provided by our AI services.

No Guarantees: We make no representations or warranties about the accuracy, reliability, completeness, or timeliness of AI-generated content. Use of such content is at your own risk.

Best Practice: Always fact-check important information and use AI-generated content as a starting point rather than a definitive source.

10. Limitation of Liability

Important Legal Notice:

To the maximum extent permitted by law, our liability for any damages arising from your use of our services is limited to the amount you paid for the services in the 12 months preceding the claim.

AI Content Disclaimer: We are not liable for any damages, losses, or consequences resulting from AI-generated content, including but not limited to inaccurate information, hallucinations, inappropriate responses, or decisions made based on AI outputs. You use AI-generated content at your own risk.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

12. Termination

By You: You may terminate your account at any time through your account settings.

By Us: We may terminate your access for violation of these Terms or for any other reason with appropriate notice.

Effect of Termination: Upon termination, your right to use our services ceases immediately.

13. Governing Law and Disputes

These Terms are governed by the laws of The United States of America. Any disputes will be resolved through binding arbitration in accordance with the rules of American Arbitration Association (AAA).

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through our service. Your continued use of our services after the changes take effect constitutes acceptance of the new Terms.

15. Contact Information

If you have questions about these terms, please contact us at support@yardee.ai

16. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific terms, constitute the entire agreement between you and us regarding your use of our services.