AI Phone System for Auto Repair Shops
Stop wasting 80% of your phone time on repetitive "Is my car ready?" calls. AI phone system built specifically for auto repair shops that handles status updates, books service appointments, and frees your technicians to do billable work—not answer the same questions 50 times a day.
The Problem: Your Team is Answering Phones, Not Turning Wrenches
80% of calls to auto repair shops are the same repetitive questions: "Is my car ready?" "What time do you close?" "Can I get an oil change tomorrow?" Every minute on the phone is billable labor time wasted.
"Is My Car Ready?" Kills Productivity
Your service advisor gets interrupted 30+ times per day with status update calls. That's 2-3 hours NOT spent writing repair orders, upselling services, or managing the shop floor. Technicians in the bay answer the shop phone, stop working, and lose billable time.
After-Hours Appointment Requests Lost
Customers calling after 5 PM or on weekends to book service appointments go straight to voicemail. They book with the shop that answered—often the quick lube place down the street. Each lost oil change could have been a $500 brake job upsell.
Bays Sit Empty While Phone Rings
4+ service bays but only 2 cars in the shop because your service advisor is too busy answering repetitive calls to fill the schedule. Your techs aren't the bottleneck—your phone system is.
No Time to Answer Technical Questions
Customers call asking about pricing for brakes, transmission service, or diagnostic fees. Your service advisor is on another call or in the bay with a customer. They hang up and Google "auto repair near me"—your competitor answers first.
The Solution: AI Handles Repetitive Calls + Tools Do the Work
Your AI service advisor answers every call with natural conversation, then uses intelligent tools to provide status updates, book appointments, and answer common questions—freeing your team to focus on cars, not phones.
How It Works: AI + Tools Built for Auto Repair
Instant Service Appointment Booking
The AI Conversation: "I need an oil change" or "Can you do brakes this week?" → AI checks your service bay schedule, offers available time slots.
Tool Used: Appointment Scheduler → Books the appointment directly into your shop management system, sends confirmation SMS with date, time, and what service to expect.
Result: Bays stay full. Customers book instantly 24/7. Your service advisor isn't playing phone tag trying to find time slots.
"Is My Car Ready?" Automation
The AI Conversation: Customer asks for repair status → AI looks up vehicle by phone number or last name, checks current status in your system.
Tool Used: General Search → Searches your shop management system or status board for vehicle progress: "waiting for parts," "in progress," "ready for pickup."
Result: Customer gets instant status update. Your service advisor saves 2+ hours per day not answering repetitive status calls.
Pricing & Service Information
The AI Conversation: "How much for an oil change?" or "Do you do transmission service?" → Pulls from your uploaded service menu and pricing guide.
Tool Used: General Search → Searches your service menus, labor rates, and common repair pricing—answers with your exact pricing and disclaimers.
Result: Customers get accurate pricing instantly. No "let me call you back" that sends them to competitors. More calls convert to booked appointments.
Complex Repair Quote Requests
The AI Conversation: "My check engine light is on" or "I need a diagnostic" → Collects vehicle year/make/model, symptoms, mileage.
Tool Used: External Support → Creates detailed ticket with all vehicle info and symptoms, routes to service advisor for callback with diagnostic pricing and appointment scheduling.
Result: Complex repairs properly documented. Service advisor calls back with accurate information instead of guessing on the phone while another customer waits.
Built For Auto Repair Shop Workflows
The AI understands automotive service language and shop operations—not generic "I'll take a message" scripts.
Independent Repair Shops
- ✓ Service appointment scheduling
- ✓ Vehicle status updates automation
- ✓ Pricing & hours questions
- ✓ Service bay optimization
Perfect for: Shops with 4+ service bays wasting hours daily on "Is my car ready?" calls instead of turning wrenches.
Specialty Shops
- ✓ Performance upgrades intake
- ✓ Custom work quotes
- ✓ Parts availability questions
- ✓ Project timeline updates
Perfect for: Transmission shops, performance tuners, diesel repair specialists handling complex projects with repetitive status calls.
Fleet & Commercial
- ✓ Fleet vehicle scheduling
- ✓ Commercial account handling
- ✓ Multiple vehicle coordination
- ✓ Priority service booking
Perfect for: Shops servicing commercial fleets where coordinating multiple vehicle drop-offs ties up your service advisor's entire morning.
Real ROI From Day One
2-3 hrs
Saved Daily Per Person
No more repetitive status calls
24/7
Appointment Booking
Capture after-hours service requests
80%
Fewer Interruptions
Team focuses on billable work
ROI Reality Check: If your service advisor makes $25/hour and spends 2 hours daily on repetitive calls, that's $50/day ($1,000+/month) in wasted labor. The AI pays for itself in saved time alone—before counting the after-hours appointments you capture.
Why Auto Repair Shops Choose Yardee
Works With Your Shop Management System
Integrates with your current phone number, calendar, and shop management software (Mitchell, Shopware, etc.). Customers call the same number—zero disruption to your operations.
Trained on Automotive Service
Understands oil changes, brake jobs, diagnostics, alignments, and common repairs. Speaks your customers' language: "grinding noise," "check engine light," "squealing when I brake."
15-Minute Setup
Upload your service menu, pricing guide, and hours. The AI starts answering your shop line in 15 minutes. No complicated installation, no phone system replacement required.
Your Team Stays in Control
AI handles the repetitive calls ("Is my car ready?" "What time do you close?"). Complex diagnostics and major repairs get routed to your service advisor for personal attention.
Frequently Asked Questions
Does this replace my service advisor?
No. The AI handles repetitive calls (status updates, hours, basic pricing, appointment booking) so your service advisor can focus on high-value tasks: writing repair orders, upselling services, managing the shop floor, and handling complex customer situations that need human judgment.
How does it know if a customer's car is ready?
The AI integrates with your shop management system or can reference a status board you maintain. Customer calls, provides name or phone number, AI looks up the vehicle and reads the current status: "waiting for parts," "technician working on it now," or "ready for pickup."
Can it book service appointments directly into my calendar?
Yes. The Appointment Scheduler tool integrates with your calendar or shop management system. AI checks available service bay slots, offers times to the customer, and books oil changes, inspections, tire rotations, etc. instantly with SMS confirmation.
What if a customer asks a complex diagnostic question?
The AI handles common questions (pricing for oil changes, brake jobs, alignments). For complex diagnostics ("my transmission is slipping"), it creates a detailed External Support ticket with vehicle info and symptoms, then routes to your service advisor for callback with accurate pricing.
Does it sound robotic or will customers know it's AI?
The AI has natural conversations: "What kind of service do you need?" not "Press 1 for oil change." Most customers don't realize it's AI—they just appreciate getting instant answers instead of being put on hold or sent to voicemail.
What if I need to update pricing or services offered?
Just upload the new service menu or pricing guide. The AI's General Search tool immediately uses the updated information. Change your oil change price from $49.99 to $59.99, upload it, and the AI quotes the new price on the next call—no reprogramming.
Ready to stop wasting 80% of your phone time on repetitive calls?
Book a 15-Minute Strategy Session →
See exactly how the AI + tools handle your shop's specific calls • No sales pitch • Real auto repair examples
What's Included: AI + Auto Repair Tools
Everything you need to automate repetitive calls and keep your service bays full—built specifically for auto repair shops.
Appointment Scheduler Tool
AI checks your service bay schedule in real-time and books oil changes, inspections, tire rotations, and routine maintenance directly. Customers get confirmed appointments 24/7 with automatic SMS confirmations—no phone tag with your service advisor.
External Support Tool
Creates detailed tickets for complex repairs and diagnostics. Captures vehicle year/make/model, symptoms, mileage, and customer contact info. Routes to your service advisor for callback with accurate diagnostic pricing and scheduling.
General Search Tool
AI searches your uploaded service menus, pricing guides, hours, and vehicle status updates to answer customer questions instantly: "Is my car ready?" "How much for brakes?" "What time do you close?" Your exact information, every time.
Your Current Shop Phone
Works with your existing shop phone number—no porting or changes. Customers call the number on your sign and Google listing. You decide when AI answers: after hours only, when service advisor is busy, or 24/7.
See How It Works For Your Shop
Let us show you exactly how the AI + tools would handle your specific shop calls. We'll walk through real scenarios:
- "Is my car ready?" status update → How the AI looks up vehicle status instantly
- Oil change appointment → How booking happens automatically 24/7
- Brake job pricing question → How the General Search tool quotes from your pricing
- Check engine light diagnostic → How complex repairs get ticketed for service advisor callback
No generic demo. Real examples from independent repair shops, specialty shops, and fleet service operations.
Book Your 15-Minute Strategy Session →
Perfect for shops with 4+ bays wasting hours daily on repetitive phone calls instead of turning wrenches